At www.ecoglassflow.com, we are committed to providing safe, efficient and reliable delivery services to our customers around the world. Whether you are in Canada or around the world, we deliver eco-friendly living options for you.

1. Shipping Time

All orders will be processed and shipped within 3 business days (excluding holidays).

In the event of inventory adjustments, unusual addresses or peak periods, we will notify you of delays by email.

2. Shipping within Canada

Standard delivery time: 7 business days

Shipping method: local courier or postal service (such as Canada Post, Purolator, etc.)

Shipping fee: automatically calculated based on order amount and address

3. International Shipping

Supports most countries and regions in the world, including the United States, Europe, Asia, Australia, etc.

Shipping service provider: We use shipping companies including UPS, FedEx, DHL, Post, etc., depending on the specific order.

Standard delivery time: 20 business days (varies by region)

All international orders are tracked

Shipping: automatically calculated at checkout based on the delivery address, with multiple logistics options available

4. Duties and import fees

No additional duties for orders within Canada

International customers please note: The destination country may charge customs duties, VAT or other import fees for the order, which are borne by the recipient and cannot be controlled or estimated in advance by www.ecoglassflow.com

If the order is returned due to refusal to pay taxes, we will refund the amount after deducting the round-trip shipping costs

5. Packaging and safety

All glass bottles are reinforced with shockproof and environmentally friendly packaging materials

We conduct multiple checks on packaging safety to ensure that the product is intact during transportation

If you receive damaged goods, please take a photo and contact us within 48 hours, and we will reissue or refund for free

6. Tracking and Logistics Inquiry

Once the order is shipped, you will receive an email with the logistics tracking number

You can check the delivery progress at any time through the email link or the “Order Status” page

If the logistics status has not been updated for a long time, please contact us in time to assist in follow-up

7. Unable to deliver or wrong address

Please make sure to provide a correct and complete delivery address

If the return is caused by wrong address, no one to sign for it, or it is not collected within the time limit, the second shipping fee will be borne by the customer

If you need to cancel the order and refund it, the initial shipping fee and handling fee will be deducted

If you have any questions during the delivery process, please feel free to contact:
📧 tax.helpdesk@ecoglassflow.com