1. Do you ship worldwide?

Yes, www.ecoglassflow.com ships worldwide. We can ship to you whether you are in Canada, the United States, Europe, Asia or other regions. The exact shipping cost and delivery time will be displayed on the checkout page.

2. How long does it take to ship to Canada?

Orders within Canada are usually shipped within 3 business days, and the estimated delivery time is 7 business days after being sent (depending on the region and logistics method). There may be slight delays in remote areas.

3. How long does it take to receive international orders?

International delivery time is usually 20 business days, depending on the destination country, customs processing and local logistics efficiency.

4. Will the product be damaged during transportation?

We use professional pressure-resistant packaging to protect glass products, and it is equipped with an anti-shatter protective layer. If the product is damaged when you receive it, please take a photo and contact us within 48 hours, and we will reissue it for free or refund you.

5. Is order tracking provided?

All orders will be provided with a tracking number after shipment, and you can check the logistics information in real time on the “Order Status” page or through the email link.

6. Can I cancel or modify the order?

If the order has not yet entered the shipping process, you can apply for cancellation or modification through the customer service email. The order cannot be changed after it is issued. Please contact us as soon as possible: tax.helpdesk@ecoglassflow.com

7. Can glass bottles be filled with hot water?

Most of our glass bottles are made of heat-resistant glass and are suitable for hot and cold drinks. However, it is recommended to avoid sudden hot and cold shocks, such as pouring boiling water immediately after taking it out of the refrigerator to avoid cracking.

8. Is it dishwasher-safe?

Most bottles can be washed in the dishwasher, but it is recommended to hand wash the bottle cap, silicone ring and printed areas to maintain their service life and integrity.

9. What payment methods are supported?

We support a variety of mainstream payment methods including credit cards, Visa, MasterCard, PayPal and Apple Pay. All available options will be displayed on the checkout page.